10 Day Money Back Guarantee :

• Your 10-day "In-Your-Hands" Money Back Guarantee trial period starts when you receive the merchandise. "In Your Hands", not when it is shipped. If you are not satisfied for products reason, just send it back for a prompt refund or exchange, you would only be responsible for the shipping. Returned merchandise must be returned in the exact same condition as how it left the factory.

   

  Products Warranty & Return Policy :

  We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship.
  10 Days Money Back.
  Repair or replace during the first 90 days.
  1 Year Warranty.

• Please keep all packing material and documentation in the event your equipment has to be serviced or returned.
• Before returning any product for repair, refund, or exchange you must obtain a Return Materials Authorization Number (RMA). NO packages of any type, will be accepted without an RMA number on the outside of package, It will be refused. Please ask for us RMA# prior returns .
• Please Note : You must place the item(s) to be returned in protective packaging (shipping box) with bubble wrap and make sure that the item(s) do not shake or rattle. Items that are sent in envelopes and incorrect shipping containers will be refused and returned at your expense.
• All defective products will be accepted directly by vividshop.net for credit, exchange, or repair, at our discretion within 30 days from the invoice date. After 30 days , we only exchange or repair it within 1 year warranty . Return shipping must be paid by customer.
• We reserve the right to refer you directly to the manufacturer for all service.
• All returns for refund have a 20% restocking fee , and must be completed within 30 days of the invoice date. In addition we do not refund the shipping fee.
• Software may not be returned for a refund or credit. Any warranty is handled directly by the manufacturer.